SUPPORT LEAD

PURPOSE:
Lead IT Support Team (Singapore) to ensure the effective and efficient delivery of information technology across and ensure that service levels are achieved. Responsible for ensuring the team are meeting and exceeding customer expectations regarding performance, meeting defined metrics/benchmarks, and that standards and processes are followed.

REPORT STRUCTURE:
Reports directly to the Modern Workplace & Customer Experience Manage
Direct reports: Support IT Support Engineers (SNG)

KEY RESPONSIBILITIES PREVERVE, EXTEND & CREATE BUSINESS VALUE:

• Lead, mentor, coach, support and motivate the IT Support teams daily operations:
• Manage the end-to-end delivery of Level 1 IT services to ensure agreed SLAs are met
• Provide support employees and business partners to troubleshoot any application and hardware incidents and requests
• Take ownership and handle incidents and re...