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Respond to and resolve technical support tickets related to systems and applications
Perform troubleshooting, diagnostics, and remote or onsite support when required
Manage incidents, bugs, and system integration issues
Support users with system functionalities, configurations, and processes
Assist with system parameterization and configuration of modules
Document tickets, procedures, and solutions within ITSM tools such as ServiceNow
Collaborate with development, infrastructure, and operations t...
About the Role
Support IT Analyst
São Paulo, Brazil
The Support Analyst II is responsible for providing technical support to internal and external customers, focusing on point-of-sale systems, ERP applications, and related technologies. This role ensures system stability and operational efficiency by resolving incidents, supporting users, and collaborating with cross-functional teams.
Responsibilities:
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