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About the Role
* Provide technical support for VM Essentials and Morpheus Enterprise deployments across on‐prem, hybrid, and cloud environments.* Diagnosing and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms.* Drive timely resolution of support cases in alignment with SLAs.* Assist customers during PoC cycles with configuration validation, environment readiness, and blocker resolution.* Document solutions, FAQs, and best practices to improve internal knowledge bases.* Collaborate with cross‐functional teams including Product, Engineering, and Sales Engineering to ensure customer success.* Provides guidance and mentoring to less- experienced staff members.* Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.* Advanced English communication skills* 3+ years of experience supporting virtualization, cloud, or datacenter systems.* Linux is must.* Strong troubleshooting in compute, storage, ne...
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