Support Engineer

About ION 

We are a Software Product Companywith a global footprint in the FinTech sector. With more than 10,000 professionals across 40+ offices worldwide, we provide solutions combining trading and workflow automation,market data, and advanced business intelligence. 

Your responsibilities

Responds to customers’ inquiries relating to technical and functional issues with our products through phone, email, and case management system.

Track inquiry resolution progress.

Communicates updates effectively and promptly to the client.

Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation.

Deals with unexpected events or failures which limit clients use of the supported systems.

Carries out application system checks, aiming to identify and resolve issues before they affect clients.

Deve...