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Being point of contact for onboarding partners during onboarding and aftercare period Providing 1st & 2nd level support to our partners by handling operational questions, claims, enquiries Answering technical questions, solving technical problems and suggesting appropriate workarounds Going the extra mile to follow-up with customers, ensuring issues are resolved and customers are satisfied Assisting new partners with their first deployments Explaining Delivery processes in-depth to new partners when requested by Onboarding Coordinator Giving onboarding training to new partners Maintaining operational relationship with onboarding partners on a regular basis to discover partner tensions Advocating and voicing partner needs in the entire organization Monitoring on and advising in Partner Support and Delivery Support performance (internally focused) fo...
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