Support Engineer

About the Role

We are looking for an L1 Support Engineer to join a global support team responsible for delivering first-line technical support for the one open platform.

In this role, you will be the first point of contact for users, troubleshooting application issues, managing access requests, documenting solutions, and collaborating with Level 2 teams to ensure an outstanding customer experience.

If you enjoy solving technical problems, working with modern technologies, and helping users succeed, we'd love to hear from you.

Key Responsibilities

• Provide first-level technical and application support to platform users.
• Troubleshoot and resolve user issues whenever possible.
• Triage, document, and route incidents requiring L2 support.
• Process user access requests for approved applications.
• Document troubleshooting steps and resolutions in the ticketing system.
• Meet SL...