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About the Role
Position Overview
We are seeking a highly motivated Support Engineer to provide technical support and incident resolution for enterprise customers utilizing Microsoft 365 technologies. The ideal candidate will possess strong troubleshooting skills, experience with Microsoft Teams and Office 365 applications, and the ability to investigate complex technical issues while delivering exceptional customer support.
Key Responsibilitie
sCustomer Support & Incident Managemen
- tManage and resolve customer helpdesk tickets within defined SLAs
- .Troubleshoot, investigate, and own customer-reported issues from initial report through resolution
- .Diagnose system, application, and service-related issues and isolate root causes
- .Manage multiple support cases simultaneously while ensuring timely updates and resolution
- .Escalate issues to appropriate engineering and feature teams when necessary
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