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Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment
Communicating effectively (both verbal and written) with our customers and internal stakeholders
Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time
Adding recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support tickets
Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.
Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly
Communicating well with different audiences (developers, technical and non-technical users)
Should be flexible to work in 24*7 shifts based on business requirements, including night shifts o...
About the Role
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