Support Consultant III

Responsibilities

As a Support Consultant III, you will be a trusted partner to our clients, ensuring their systems run smoothly and deliver maximum value. You will manage day-to-day support needs, resolve complex technical challenges, and contribute to solution design and delivery.

• Own and manage client support requests, from troubleshooting and reporting to configuration changes and system enhancements.
• Resolve support tickets across core NetSuite modules (Finance, CRM, Projects, etc.) with accuracy and timeliness.
• Partner with Senior Consultants and cross-functional teams to elevate, solution, and implement more complex client needs.
• Collaborate with internal delivery teams to ensure consistent, high-quality service across all client engagements.
• Learn and apply Appficiency’s methodology for support and consulting delivery, ensuring alignment with best practices.
• Provide timely, professional communication...