Support Analyst

* Provide Level 2 to Level 4 application support across World Courier Managed Transportation Products (DASH/Mobility, Jetstream, OMNI, TMS, SAP, Customer Portal, etc.), triaging tickets, managing issues, and driving them to resolution.* Identify trends from support tickets; recommend and coordinate continuous improvements to products, processes, and training, often working with peer IT teams.* Act as liaison with internal/external technical teams, consultants, and customers to streamline collaboration and escalation.* Establish and maintain strong relationships with business partners and IT stakeholders to align support with business goals.* Assess clients’ needs via structured requirements activities (gathering, analyzing, documenting, managing changes) to clarify priorities and options.* Contribute to business case development with research and data collection when needed.* Investigate, resolve, and escalate problems; develop recommendations and follow-through to closure.* Contrbute ...