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Support Analyst (L1/L2 | Digital Excellence Center | Banking)
GMP Technologies • singapore, Singapore
About the Role
Support Analyst (L1/L2 | Digital Excellence Center | Banking) Responsibilities
- Provide Level 1 and Level 2 technical and functional support for a portfolio of corporate IT and security applications.
- Communicate with end‑users via phone, chat, email, and a support ticketing system.
- Analyze, manage, and resolve incidents, problems, and service requests.
- Collaborate with cross‑functional teams to troubleshoot and resolve technical issues.
- Escalate issues to Level 3 application or infrastructure teams when necessary.
- Supervise and monitor daily and monthly job executions.
- Work closely with project, infrastructure, and production teams to fulfill user requests.
- Produce regular reports (daily, weekly, monthly) on system performance and ticket status.
- Bachelor's degree or higher in Computer Science or a related field.
- Relevant industry certificati...
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