Supervisor, Support Services & Reporting

Overview (Text Only) Are you passionate about data, analytics, and making a real impact in customer service operations Foot Locker is looking for a Supervisor, Support Services & Reporting to join our dynamic Customer Care team in Singapore. Who are we! Foot Locker is more than just a global retailer — we're the heartbeat of sneaker culture. With a presence in 2,700 stores across 29 countries, including North America, Europe, Asia, Australia, and New Zealand, we're on a mission to ignite passion, spark discovery, and celebrate individuality through our iconic brands: Foot Locker, Kids Foot Locker, Champs Sports, WSS, and atmos. Responsibilities About the Role As a key member of our Support Services team, in this stand along role, you'll play a pivotal role in analysing call centre trends, forecasting staffing needs, and driving data-driven decisions. You'll manage and automate reports, ensure data integrity, and collaborate across departments to optimize customer care operations. What ...