Supervisor-Reservations

**Additional Information**
**Job Number** 25084581
**Job Category** Reservations
**Location** Sheraton Zhoushan Hotel, 101 Qiandao Road, Zhoushan, Zhejiang, China, 316021
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**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facil...