Supervisor, Data Center Customer Operations

Job Summary

Provides immediate supervision to a unit or group of employees. Assigns tasks and monitors work at frequent intervals. Maintains schedules and workflow of the team.

Responsibilities

Leadership

• Provides immediate supervision to a unit or group of employees
• Assigns, instructs, and supervises the team
• Plans core duties for the team to complete
• Ability to manage and supervise a project team
• Manages personnel compared to workload (could include support from other Data Center's)
• Ensures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensures full compliance with quality assurance program.
• Strong operational discipline with the ability to enforce processes and standards
• Coach team members on communication quality, standards, and execution

Systems Support