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About the Role
Success Plan Manager (SPM) is the primary trusted advisor and orchestration lead for SAP Premium Engagement customers. The role includes the strategic responsibilities of a Success Plan Manager ensuring the end‑to‑end success of the customer throughout the Customer Value Journey (CVJ). The SPM drives solution adoption, value realization, and business transformation while orchestrating SAP’s global expertise, services portfolio, and partner ecosystem to deliver measurable outcomes.
- Trusted Relationship: Build long‑term strategic partnerships with customers and executives.
- Accelerated Adoption: Drive adoption of SAP solutions and ensure realization of business outcomes.
- Extended Care: Provide holistic support across the customer landscape to ensure continuous value.
Key Responsibilities
- Customer Relationship Leadership: Act as trusted advisor to customer executives and strategic stakeholders; establish govern...
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