Student Support Consultant

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.Student Support Consultant - Pretoria Centurion

CORE PURPOSE

The core purpose of the job is to provide efficient service to students within the departmental service level agreements and according to institutional rules to ensure the highest level of customer satisfaction is achieved.

CORE FUNCTIONS

Improve response rates by:

• Efficiently navigating the Student helpdesk system and action tickets according to priority to ensure that the 36 hour resolution SLA is achieved
• Ensure that there is a first time response within 4 hours via telephone call to all students who log a ticket
• Assist walk-in students timeously and resolve the query or provide a timeframe for feedback
• Proactively evaluate ticket peaks to m...