Strategic Workforce Planner & Real-Time Ops Lead

A leading call center management company in the Philippines is looking for a Workforce Manager to oversee workforce planning and scheduling. The candidate will manage a team, create policies, and ensure optimal staffing for call queues. Candidates must possess a Bachelor’s Degree and over five years of related experience, including managerial roles. Knowledge of WFM tools like IEX Total View and Six Sigma methodologies is required. The role offers leadership responsibilities in a dynamic environment.
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