Strategic WFM Capacity Planner — Contact Center Ops

Compass Experience Labs LLC is seeking a Workforce Management (WFM) Capacity Planner in the Philippines. This role involves developing capacity plans and staffing models, analyzing performance data, and ensuring alignment with operational goals. The ideal candidate has 3+ years in a BPO or contact center environment, expertise in forecasting methods, and advanced Excel skills. Experience with WFM tools like NICE or Verint is preferred, along with a strong aptitude for data analysis and stakeholder communication.
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