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Strategic CS Team Lead: Onboarding & Growth

📍 Location
Remote
⏰ Job Type
Full-time
📅 Posted
July 09, 2026

About the Role

Wati in Mexico seeks a Team Lead, Customer Success (Strategic Accounts) to enhance performance in Brazil, LATAM, and Iberia. This role manages the customer journey for strategic accounts, focusing on Onboarding, Adoption, Retention, and Expansion.

The ideal candidate has 4+ years in Customer Success and experience leading SaaS teams. The position emphasizes coaching and operational excellence while fostering long-term customer partnerships.

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