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About the Role
Responsibilities:
- Day to day support and maintenance of Genesys PureCloud Solution and Interactive Intelligence Technology
- Migration and implementation of Genesys PureCloud Solution
- Creation of Documentation and Knowledge bases
- Installation and basic troubleshooting of SIP IP Phone
- Responsible for managing incident and request on a daily basis depending on the criticality / urgency of the ticket raised.
- Conduct regular reviews of the platform to ensure optimal performance and user satisfaction.
Qualifications:
- Hands on experience on troubleshooting both Genesys on premise and PureCloud solutions
- Experience on migration and implementation of Genesys PureCloud is a plus but not mandatory
- Knowledge on Call flows, Inbound, Outbound Campaigns, Call Recordings and Call Monitoring
- Basic knowledge on Gateway configuration and Genesys SIP Trunking and Dial Plans.
- ...
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