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Handle/process customer orders, product returns, quotations, inbound and outbound customer calls to resolve customer queries/issues, as well as pre-sales and post-booking activities. Understandand interact with avariety of NI departments, processes, and applications to support customer nee...
About the Role
The Staff Customer Service Support (Staff CSS) will be part of our Shared Service Centers across the globe, providing services & support to our customers. A Staff CSS will be responsible for managing customer orders, product returns, quotations, outbound customer calls to resolve customer queries/issues, as well as pre-sales and post-booking activities. This role requires a high-level of accuracy and independence in performing these mentioned tasks, as well as the ability to coach others when it comes to processes. Assignation to a certain customer Tier/account may happen to build customer intimacy and business acumen.
In This Role, Your Responsibilities Will Be:
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