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First responder for strategic services (Flexware, SDWAN OTT) Network triage and service restoration. Managing transport circuits (AVPN, AIA, BB, LTE) Analyzing and escalating network events Coordinating software/hardware resources Monitoring, data capture, and problem analysis Ticket management and escalations Working with internal/external support groups Negotiating with other support centers for testing plans 1-3 years in telecommunications/managed network infrastructure 1+ years in customer service/client interfacing 1-2 years in Networking/IT infrastructure (WAN, LAN, Voice, etc.) Good to have Knowledge of SDN/SDWAN (Viptela, Velocloud, Silverpeak, 128T) Good in WAN, LAN, voice technologies, routers, switches, firewalls, ...
About the Role
Job Description
:Role: Tier T1.5 Support for AT&T GCSC Teams
Responsibilities:
Technical Skills:
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