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Right balance of leadership and management Technically sound in Windows Server administration, overall IT operations, IT service delivery, well-versed with ITIL processes, and a strong troubleshooter of technical issues Problem management with a methodological problem-solving approach (5 Whys, RCAs, Kepner-Tregoe) 13+ years of IT experience with at least 5 years managing 12–15+ team members Experience leading junior managers/leaders and/or senior individual contributors Plan/roster team members to ensure optimal 24x7 coverage Coach, mentor, and develop staff, including onboarding and career development planning Ensure effective utilization of staff to meet milestones/goals Empower employees, delegate responsibility, and ensure accountability Lead performance management processes in...
About the Role
Description
Sr Manager
What we are looking for?
People Management Competencies
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