(sr) Field Service Technician (Atlantic)

Overview

We’re looking for a Field Service Technician to join our team! Open and Honest. Customer‑centric. Innovative. Passionate. Inclusive & Collaborative. Accountable. As a Field Service Technician, you maintain and repair Multi‑Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department.

Responsibilities

• Maintain and repair MFPs and resolve customer printing issues.
• Perform on‑site service of MFPs.
• Maintain effective relationships with customers and sales.
• Maintain parts and call management as well as accurate records to achieve KPI targets.
• Responsible for learning new technologies.
• 5 % – Lead referrals and product promotion to existing customers.
• 95 % – break‑fix and customer support.
• Understand territory parts budget and inventory control.
• Must follow the policies and proced...