Sr Continuous Improvement, ACES (Amazon Customer Excellence System) BR Ops

Description
As an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we deliver smiles to our customers everyday.

Key job responsibilities
- Being the Subject Matter Expert (SME) on all operational processes

- Leading process integration efforts at our Delivery Stations (DS)

- Leading Continuous Improvement initiatives

- Owning and managing change on a granular level

- Performing audits to ensure continuous SOP adoption and eliminate defects and deviations

- Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement

- Make sure that we are always delivering the best possible service to our customers!

A day in the life
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