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Lead P1/P2 to resolution
Maintain accurate technical documentation and inventory logs.
Optimize performance across VMware clusters and Azure resources.
Implement security hardening guidelines across all operating systems.
Plan and execute major and minor change requests
Root cause analysis and corrective action items
Anaylsis of capacity and availability data
Mentor junior engineering teams and lead technical code/architecture reviews.
Manage infrastructure capacity planning and multi-million dollar cloud budgets.
Driving key KPI improvement month on month
Drive Knowledge Management , Process management, Client sign off
Drive Key initiatives, CSIP, Automations , Customer Value additions
Drive Ticket Reduction, Effort Reduction,
Lead Client discussion on Key in...
About the Role
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