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Architecture: Define the strategic roadmap for hybrid cloud infrastructure.
Governance: Establish security, compliance, and operational standards across all platforms.
Mentorship: Guide, train, and mentor junior and senior engineers.
Vendor Management: Manage relationships with technology vendors.
Driving key KPI improvement month on month
Drive Knowledge Management , Process management, Client sign off
Drive Key initiatives, CSIP, Automations , Customer Value additions
Drive Ticket Reduction, Effort Reduction,
Lead Client discussion on Key initiatives driving and outcomes
Lead MSR/QBR , drive Ops as per Client Sensitivities and Priorities
Understanding of Benchmarking , Best practices as per industry standard and peer companies which can be driven in the area assigned
Understanding ...
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