About the Role
Req#:664506 Sr. Client Specialist
Monday-Friday (8:30-5)
100% On-Site
The Johns Hopkins Hospital East Baltimore Campus
855 N. Wolfe St., Rangos Bldg.
Suite 602
Baltimore, MD 21205
General Position Summary: The primary role of the Senior Client Specialist is to support existing hardware and various software installations and upgrades and to take the lead role on new implementations by working directly with the vendor and department director to develop task lists and update the IT Manager with daily/weekly status reports. It also includes the ability to resolve work orders and provide desktop support. Ensures that processes and documention is kept up-to-date. Ensures that departmental tickets are assigned and completed in a timely manner. Uses the incident ticketing system to track time and follow-up on all incidents assigned to the work queue. Manage and maintain tickets in the ticketing queue, reports unassigne...
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