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About the Role
Overview
We are seeking a skilled and customer-oriented Onsite Tech Support Senior Associate to provide Level 2 and Level 3 technical support in both on-site (field) and remote environments. This role is responsible for troubleshooting hardware, software, and connectivity issues, supporting critical users, and contributing to IT infrastructure stability and improvement initiatives.
The ideal candidate is hands-on, proactive, and experienced in enterprise environments, with strong problem-solving and communication skills.
Responsibilities
Technical Support
- Provide on-site (field) and remote technical support for hardware, software, and connectivity issues.
- Resolve Level 2 and Level 3 incidents, including performing root cause analysis.
- Deliver white-glove support to VIP users and critical workstations.
Hardware & Software Administration
- Install, configure, and maintain PCs, lapt...
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