Sr Associate, Customer Solutions (EMEA Shift)

About the Role

Grade Level (for internal use): 09. The role is part of the Global Solutions Team – Horizons Energy Expansion/Transition Products. The team is a global product support arm focused on delivering exceptional client service for Horizon Group products, primarily in Energy Transition, Sustainability, and Risk Data solutions.

Responsibilities

• Provide comprehensive client support for S&P Global's Horizon Group products through phone, email, and client consultation channels, primarily to financial clients.
• Analyze technical issues to troubleshoot and resolve client inquiries and workflow challenges while maintaining deep expertise in Energy Transition methodologies, sustainability frameworks, and data risk assessment protocols.
• Collaborate with Product, Engineering, and Sales teams to escalade complex cases and communicate client feedback that drives product improvements and prioritization.
• Maintain detailed case doc...