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About the Role
Job Description
Employee Recognition and Rewards
- Commission
- Performance Bonus
- Incentives
Government Mandated Benefits
- 13th Month Pay
Insurance Health & Wellness
- Health Insurance
Company Equipment
- Company Equipment
Professional Development
- Job Training
- Read More
Key Responsibilities
- Design and maintain categories, phrases, and acoustic models to identify call drivers and agent behaviors.
- Perform call redaction to mask sensitive information, ensuring strict adherence to privacy and data protection regulations.
- Generate and analyze reports to uncover customer sentiment and process improvement opportunities.
- Partner with QA, Operations, and Compliance teams to align analytics with business goals.
- Audit category performance and valid...
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