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About the Role
Description/Comment: Summary:
Handle all internal and external customer contact regarding Referral Testing. Receive, resolve and follow up with complex customer issues. Act as a liaison between internal and external customers and Referral vendors.
Duties and Responsibilities
" Retrieve, sort and process specimens for shipment to referral laboratories.
" Ensure sample quality and accuracy. Identify problems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.
" Prepare specimens and packages for shipment ensuring they are prepared according to IATA regulations.
" Handle all customer inquiries regarding reporting of results, service failures, and other quality issues to provide customer satisfaction.
" Report laboratory results using established protocols.
" Perform investigations and provide resolution to complex Referral Testing issues.
...
Handle all internal and external customer contact regarding Referral Testing. Receive, resolve and follow up with complex customer issues. Act as a liaison between internal and external customers and Referral vendors.
Duties and Responsibilities
" Retrieve, sort and process specimens for shipment to referral laboratories.
" Ensure sample quality and accuracy. Identify problems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.
" Prepare specimens and packages for shipment ensuring they are prepared according to IATA regulations.
" Handle all customer inquiries regarding reporting of results, service failures, and other quality issues to provide customer satisfaction.
" Report laboratory results using established protocols.
" Perform investigations and provide resolution to complex Referral Testing issues.
...
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