Specialist, Transaction Processing

Overview

About the Role: Grade Level (for internal use): 08. The Role: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service. This position is responsible for ensuring delinquent accounts are resolved, thus improving overall accounts receivable delinquency rates, reducing bad debt and improving cash flow.

Responsibilities

• The primary responsibility of a debt collector is to follow up with clients rigorously over calls and emails for payments of overdue invoices.
• Enforcing policies and procedures related to payment, cancellation, and suspension/termination of customer services.
• Accountable for all customer disputes and owning these through to resolution.
• Ensure all activities undertaken...