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About the Role
JOB SUMMARY:
The Specialist Tower Operations Center (TOC) would be responsible for reporting, analytics, and remote support for monitoring system fault rectification. The role focuses on enhancing the Operations & Maintenance (O&M) monitoring platform by implementing new use cases, optimizing workflows, and driving a high degree of automation to enable touch-free operations. The Specialist collaborates with MSPs, field teams, and vendors to improve platform capabilities, streamline processes, and support proactive, efficient network management.
MAIN ACCOUNTABILITIES:
Prepare and present operational KPI reports to local and group management, providing actionable insights for decision-making.
Conduct audits of monitoring and performance management tools, ensuring high accuracy of alerts and reports.
Provide Level 1 technical support to operations teams for onsite RMS issues, ensuring rapid resolutions.
Perform root cause analysis of major incidents and recurring f...
The Specialist Tower Operations Center (TOC) would be responsible for reporting, analytics, and remote support for monitoring system fault rectification. The role focuses on enhancing the Operations & Maintenance (O&M) monitoring platform by implementing new use cases, optimizing workflows, and driving a high degree of automation to enable touch-free operations. The Specialist collaborates with MSPs, field teams, and vendors to improve platform capabilities, streamline processes, and support proactive, efficient network management.
MAIN ACCOUNTABILITIES:
Prepare and present operational KPI reports to local and group management, providing actionable insights for decision-making.
Conduct audits of monitoring and performance management tools, ensuring high accuracy of alerts and reports.
Provide Level 1 technical support to operations teams for onsite RMS issues, ensuring rapid resolutions.
Perform root cause analysis of major incidents and recurring f...
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