Specialist, Service Delivery

Job Summary:

Handles complex insurance tasks independently, supports auditing and troubleshooting, manages training, and ensures compliance with quality and turnaround standards. Builds client relationships through clear communication and identifies opportunities to optimize operations.

Key Responsibilities:

• Perform complex processing tasks and operate multiple client systems with minimal supervision.
• Analyze operational issues, propose solutions, and support procedure development and implementation.
• Communicate with clients via email or conference calls, identify needs, and assist with client management.
• Conduct audits, resolve issues promptly, and help ensure compliance.
• Plan, manage, and deliver training; coach junior trainers.
• Analyze data, prepare reports, and support new client or task onboarding.

Qualifications:

• Bachelor’s degree
• 2+ years relevant e...