Specialist Sales Operations (Guadalajara)

Responsibilities

• Plan and schedule own work typically independently to meet goals and deliverables based on general directions.
• Impact of regular and independent decision making limited to the attainment of project objectives; execution of structured standard tasks in own area of responsibility, that are routine.
• Lead Enrichment and MQL Contact Verification.
• Customer Communication: first entry point for customer requests, give first level response and channel the request internally.
• Escalation Management: Able to execute guided escalation.
• Relationship Management: Interface with customer across different departments to maintain a professional relationship.
• May attend customer meetings and calls to discuss ongoing topics, review service levels and build relationships.
• Pricing: Prepare commercial offers for customers with support of BU and account manager in SAP CRM tool.
• Sales Forecast: Support A...