Specialist - Product Support (HRMS/Payroll)

About Greytip. Greytip Software is Indiaʼs largest cloud HR & Payroll software solutions company. With a customer base of over 30,000, we touch the lives of 3,000,000 employees daily. Our mission is to improve people-centric practices and performance in SMEs (Small & Medium Enterprises) through our cloud solution, greytHR Job Summary We are seeking a detail-oriented and customer-focused Product Support Executive – HRMS to join our team. The ideal candidate will have 1–4 years of experience in product support, preferably supporting HRMS platforms, and a solid understanding of end-to-end recruitment processes and HR operations. This role involves troubleshooting issues, assisting clients, and ensuring smooth system functionality. Key Responsibilities Provide product support for HRMS platforms to clients and internal stakeholders. Understand and support end-to-end HRMS processes within the system. Analyze reported issues, replicate scenarios, and provide timely resolutions. Coordinate wit...