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About the Role
Specialist Customer Service
Location: Petaling Jaya, MY
Global Business Unit: HEC
Job Function: Client and Customer Services
Requisition Number:
Job Summary
- Receive and process call, email and fax orders, as well as exchange, returns, credit note and debit notes.
- To support any other business requirements requested by DKSH or the client from time to time in line with Customer Service.
- To support automation
General Responsibilities
- Accurately enter all order information into the system for processing.
- Follow-up with warehouse for order status.
- Doing outbound calls to customers for various communications, especially complaints/queries/confirm orders if the order request is unclear.
- Follow-up with respective department for approvals and credit release.
- To assist in the bi-annual stock count activities.
- To ac...
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