About the Role
Job description:
You will be a part of the Customer support team handling Inbound & Outbound calls based on the requirement.
About Us :
We bring modern Internet software to main streets across America & Canada. Since our founding over a decadeago in Wilton, Connecticut, we have empowered our employees to make decisions that serve our customers
interests first.
Roles and Responsibilities
● Need to be flexible with rotating shift schedules based on business requirements.
● Ensuring that customers are satisfied with good service.
● Following up with customers to check that they’re satisfied with the updates.
● Letting customers know about additional features & options based on the scenarios.
● Need to handle escalation queries & concerns.
● Working with a team of CSR & other departments to find appropriate solutions.
Skills Required:
● Candidate sho...
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