Spanish QA & Training Analyst — Casablanca

TELUS Digital is looking for a Trainer/Quality Analyst in Casablanca, Morocco. In this role, you will improve agent performance and customer experience by delivering training sessions, evaluating agent performance, and implementing targeted learning interventions.

You will collaborate closely with Operations leaders to ensure high performance and quality standards among agents. This position requires adaptability to different learning styles and has a focus on continuous improvement of training materials.