Space Development Agency (SDA) NOC Technician IV

Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order

This position requires U.S. citizenship and an active Secret clearance with eligibility to obtain a Top Secret.

Responsible for assisting with the following duties:

•Create and update tickets utilizing Service Now.

•Independently triages and manages ticket queue in respective technology, and provides feedback and guidance for tickets of concern

•Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.

•Incident Correlation and Fault Analysis:

o Proactively analyze alarms

o Provide detailed analyses leading to resolution of the

alarm conditions, including filtering and correlating fault

information

o Identifying the fault conditio...