Spa Operations Lead

Responsobilities :
– Overseeing daily spa operations
– Supervising and guiding spa staff
– Ensuring exceptional customer service
– Handling customer inquiries and issues
– Conducting training sessions for staff
– Managing work schedules
– Monitoring and managing spa inventory
– Enforcing high standards of service quality
– Assisting with sales efforts and promotions
– Collaborating with higher management on operational matters
– Enforcing spa policies and procedures
– Resolving operational issues promptly
– Compiling and maintaining relevant data for reporting
– Facilitating effective communication between staff and management
– Ensuring compliance with health and safety regulations
– Implementing safety protocols and emergency procedures
– Implementing strategies for customer loyalty and retention
– Assisting with budget management and cost control efforts