Spa Operations & Guest Experience Lead

Responsibilities:
– Assisting the spa manager in overseeing daily operations and ensuring smooth workflow.
– Supporting the implementation of spa policies, procedures, and guidelines.
– Collaborating with various departments to achieve overall business objectives.
– Assisting in the recruitment, training, and supervision of spa staff.
– Handling customer inquiries, concerns, and complaints in a professional manner.
– Participating in the development and execution of sales and marketing strategies.
– Monitoring and achieving sales targets and goals.
– Coordinating scheduling and staffing to ensure adequate coverage.
– Assisting in the management of spa inventory, supplies, and equipment.
– Contributing to the creation and maintenance of a positive and welcoming spa environment.
– Providing support in implementing quality control measures for services and facilities.
– Assisting in budget management and cost control efforts.
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