About the Role
PURPOSE
To lead the overall operations of the spa, ensuring exceptional guest experiences, adherence to brand standards, and achievement of business goals for the unit. The role is accountable for revenue growth, service excellence, operational efficiency, and building a motivated, high-performing spa team.
KEY ORGANIZATIONAL RELATIONSHIPS
Reports to: Wellness Head Spa and Recreation
Reporting Roles: Assistant Spa Manager, Spa Supervisors, Therapists, Receptionists, Spa Attendants
Interacts with:
External - Members / Guests, Vendors, Service Providers
Internal - F&B, Housekeeping, Engineering, Finance, HR, Marketing & Sales Teams
KEY RESPONSIBILITIES
Drive Operational Excellence
• Oversee daily spa operations, ensuring seamless delivery of treatments and services.
• Establish and monitor SOPs for guest service, hygiene, and facility management.
• Anticipate gues...
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