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About the Role
- Demonstrate cost consciousness and awareness of personal contribution to costs and productivity Identify and escalates potential risks that may lead to increased costs
- Prevent wastage and identify process improvements to contain and reduce costs
- Implements customer service solutions demonstrating the shared values My work is my signature and My word is my bond.
- Manages and takes accountability for the implementation and maintenance of Treating Customers Fairly (TCF) outcomes for customer service delivery across area of responsibility.
- Investigates and understands customer needs to enable delivery of a quality service.
- Keeps all stakeholders well informed of status of design effort and serves as liaison between Portfolio Manager, Project Manager and Systems Analyst.
- Reviews the status reports of team members and addresses issues as appropriate.
- Generates technical risk and architecture decision log and reports when r...
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