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About the Role
Description We are looking for a Solutions Architect to join a Marketing/PR organization in New York, New York on a contract basis with the potential to become permanent. In this role, you will partner with clients and internal teams to shape effective technical solutions, guide implementation planning, and create a strong onboarding experience from the start. This position is ideal for someone who combines architectural insight with client-facing communication and can translate business needs into practical, scalable approaches.
Responsibilities:
• Guide client onboarding engagements and service initiatives, ensuring projects begin with clear direction and strong execution.
• Develop and refine onboarding workflows, documentation, and supporting materials to improve delivery efficiency and elevate the customer experience.
• Partner with customer success, product, and engineering teams to define how solutions align with each client’s existing technology environment.
Responsibilities:
• Guide client onboarding engagements and service initiatives, ensuring projects begin with clear direction and strong execution.
• Develop and refine onboarding workflows, documentation, and supporting materials to improve delivery efficiency and elevate the customer experience.
• Partner with customer success, product, and engineering teams to define how solutions align with each client’s existing technology environment.
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