Software Engineer (Java and Python) (Changi Airport)

Responsibilities
Provide software

• application support, troubleshooting and bug fixing related to the maintained Software Applications.
• Involve in implementation of application enhancements as and when require.
• Communicate with end users, customer's IT team and support engineers from other application vendors to understand the production issues and advise them the solution.
• Resolve the incidents and recover services within contractual Service Level Agreement (SLA) requirements.
• Work with other member(s) of the support team and Service Delivery Manager to rectify the production issues.
• Document and track incidents and provide regular progress updates.
• Coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching, hotfix testing and deployments.
• Perform impact analysis and post-installation verification test on monthly OS patches/up...