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About the Role
1) Domain experience (Loyalty Management) Experience in Cards Minimum 3–5 years hands‑on experience managing loyalty programs. Demonstrated ownership of the end‑to‑end lifecycle: accrual, redemption, expiry/forfeiture, earn/burn controls, partner onboarding 2) Product & process knowledge Comfort with product development lifecycle: BRD/FSD creation, UAT planning/execution, release readiness, risk & control checkpoints, and post‑production monitoring. Clarity on operational workflows: campaign execution, reconciliation, exception handling, and customer communication journeys. 3) Systems & tooling exposure Working knowledge of Loyalty Management Systems (LMS) / admin portals, rule configuration, promo code management, campaign/offer engines, and MIS/reporting.Familiarity with integrations (files/APIs), data validations, and audit/compliance guardrails. Having good knowledge of Payment Gateway & Digital payments systems – BBPS , UPI, Payment Gateway , POS, Merchant settlement, Payment Syst...
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