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About the Role
Immigration sponsorship is not available for this position
Responsibilities:
+ Develop and optimize backend services for real-time agent status management, ensuring accurate and efficient updates across the Contact Center platform;
+ implement internationalization (i18n) solutions to support multilingual functionality, integrating translation frameworks and managing locale-based data processing;
+ design and maintain real-time reporting and Wallboard systems, enabling live monitoring of agent activities, queue analysis, and Contact Center performance metrics;
+ optimize system performance by reducing latency, improving data consistency, and enhancing the scalability of backend services handling high-throughput events;
+ and collaborate with frontend, DevOps, and product teams to deliver secure, scalable, and high-performing solutions aligned with business requirements.
What we're looking for:
Requires a Bachelor’...
Responsibilities:
+ Develop and optimize backend services for real-time agent status management, ensuring accurate and efficient updates across the Contact Center platform;
+ implement internationalization (i18n) solutions to support multilingual functionality, integrating translation frameworks and managing locale-based data processing;
+ design and maintain real-time reporting and Wallboard systems, enabling live monitoring of agent activities, queue analysis, and Contact Center performance metrics;
+ optimize system performance by reducing latency, improving data consistency, and enhancing the scalability of backend services handling high-throughput events;
+ and collaborate with frontend, DevOps, and product teams to deliver secure, scalable, and high-performing solutions aligned with business requirements.
What we're looking for:
Requires a Bachelor’...
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