Social Engagement Associate (Non Voice CS)

Job Description

One Engine

Hybrid - Taguig Fresh Graduate/Student Bachelor Full-time

What you’ll do

• Manage and respond to inquiries across social channels (Facebook, Instagram, TikTok, in-app), handling first-level customer and provider concerns
• Moderate and grow online communities by managing posts, enforcing guidelines, and creating daily engagement content
• Support provider community through updates, announcements, success stories, and issue escalation to relevant teams
• Track, log, and report social activity and sentiment trends, identifying recurring issues to improve products and operations

What we’re looking for

• 1–3 years of experience in social media, community management, or customer support via social channels. Open to Fresh graduate.
• Strong written communication skills in English and Filipino with a warm, on-brand tone
• Experience managing Facebook, ...